OPEROSOPEROS Privacy Policy
OPEROS helps shop owners see their store's sales, tills and SENTRY camera alerts on their phone. This page explains what we collect, why, where it is kept and how to delete it. OPEROS is run by OPEROS (operos.info). Contact: privacy@operos.info.
What we collect
| Data | Why |
|---|---|
| Your name, email address and (optional) phone number | To create and secure your owner account and send sign-in and password codes. |
| Shop name, city and country | To show your shop in the app. |
| Store figures from SPA: sales totals, hourly sales, top products, payment mix, tills, categories, voids and shifts | So you can see your shop when you are away from it. SPA sends a copy every 20 seconds once you link the shop. |
| SENTRY alerts: time, camera name, a short description, and your decision and note | So you can review alerts and decide on them from your phone. Alert pictures stay on the shop's network and are not uploaded. |
| Approximate location (only if you tap "use my location") | To fill in your shop's city. It is not stored as a location. |
| Bug reports, suggestions and messages you send, with app version and phone model | To answer you and fix problems. |
The app does not collect customer data, card numbers, contacts, photos, precise location, advertising IDs or browsing history. It shows no ads and we do not sell or share your data for advertising.
Where it is kept
Your account and your shop's cloud copy are stored with our hosting provider, Supabase (servers in the EU, Ireland). Data is encrypted in transit (HTTPS). Each owner can only read their own shops; SPA proves itself with a secret only it holds and never has a database key. Sign-in emails are sent through Resend. On the shop Wi-Fi the phone talks to SPA directly over the shop network.
Who can see it
Only you (the signed-in owner of the shop), and OPEROS staff when needed to run the service or answer a request you made. We share data with nobody else, except where the law requires it.
How long we keep it
As long as your account exists. The cloud copy of store figures is replaced every 20 seconds, not accumulated. Messages and bug reports are kept up to 24 months.
Deleting your data
In the app: Settings › Delete account. This deletes your account, your shops, the cloud copy of their figures and your alert decisions straight away. Without the app, see operos.info/delete-account. Data on the shop's own computer (SPA) stays under the shop's control.
Your rights
You can ask for a copy of your data, a correction or deletion by writing to privacy@operos.info. We answer within 30 days.
Children
OPEROS is a business tool for shop owners aged 18 and over and is not meant for children.
SPA on the shop computer
SPA, the OPEROS software on the shop's computer, has its own detailed policy: SPA Privacy Policy. See also the Terms of Use.
Changes
If this policy changes we update the date above and, for important changes, tell you in the app.